We purchased a leather couch about a month ago, we waited 2 weeks for it to be delivered. when the delivery giuys finally got here after they opened the truck we saw a couch with a huge cut on the back of it. They put it on a dolly and the couch split in half. y had to bring it up the stairs and made even more scratches to the leather,. They didn't want to give us the phone number to customer service, but as soon as they left we called them and had to sent pictures of the broken couch'. They proimised they going to order another one and we will have it in a week". Week later WE had to call them and ask where is the new couch? they did nothing about it.. The store owner called us the next day saying they recieved a new one but after they opened it it was broken too and she didn't want to give it to us/. He said he will order another one:. Week later no one was picking up the phone at the store so we decided to make a trip there When we got there we found out they are under a new owner and he knew nothing about our situation and found out no one ordered a new couch;. We just got frustrated with them and got our money back/. Won;t ever order from Ashley again !!!!